Serving Billings and Surrounding Areas

About Us

At Big Sky Audiology in Billings, MT, our team's hard-won, time-tested experience assures we deliver unmatched quality, service, and follow-through when meeting your hearing health needs.

Our Mission - We Listen to You

At Big Sky Audiology Clinic, our mission is to make a positive difference in the lives of those seeking to improve their hearing and communication abilities.

We understand the importance of hearing the sounds of your life:

  • The laughter of your grandkids
  • Conversations with friends
  • Important phone calls from family
  • Crucial medical instructions
  • Essential safety sounds in your environment
New Big Sky Audiology Office

Our approach is simple yet effective:

  1. We listen and understand your unique needs
  2. We find personalized solutions to maximize your hearing enjoyment
  3. We educate you about your hearing health and available technologies
  4. We provide uncompromising quality of care with an exceptional, experienced staff

Our team offers the most advanced hearing instruments in a state-of-the-art facility located in the heart of Billings, MT. Our growth stands as a commitment to you, and we promise to continue helping you experience all of life’s moments to the fullest.

Meet the Big Sky Audiology Team

Our team understands the life-altering impact that hearing loss and tinnitus can have. We strive to offer you the most advanced and effective medical treatments in a friendly and empathetic environment.

Tracy Hayden Headshot

Dr. Tracy Hayden

Audiologist/Owner

Dr. Hayden holds her doctoral degree from Arizona School of Health Sciences. Dr. Hayden is a member of the Academy of Doctors of Audiology and a Fellow of the American Academy of Audiology. She has been practicing audiology for 30 years and has been serving the Billings area for the last 27 years. She has spent her career focused on assisting those with hearing difficulties through use of hearing aids, listening strategies, assistive devices and counseling. She is experienced in working with both adult and pediatric populations.

It is important to Dr. Hayden to develop close relationships with each and every patient, as she helps them develop better communication strategies to live a fuller life. Her goal is to optimize your hearing and make listening effortless.

Kelsi

Dr. Kelsi Prosser

Audiologist

Dr. Prosser obtained her doctoral degree in Audiology from Wichita State University. She chose to pursue a degree in audiology due to her own experience of being diagnosed with hearing loss at four years old. She is passionate about building strong relationships, and a positive experience for each patient on the journey to better hearing. Dr. Prosser specializes in diagnostic audiometric evaluations for patients of all ages, tinnitus evaluations, diagnostic vestibular evaluations, cochlear implants, assistive listening devices, and hearing instrument fittings. While out of the office, Dr. Prosser enjoys spending time outdoors with her husband, two children, and two Australian Shepherd dogs.

Tina Craig Headshot

Tina Craig, H.I.S.

Hearing Instrument Specialist

Tina has been working in this office since 1999. She has many years experience managing the office, testing, cleaning and repairing hearing aids and billing insurance. She became a licensed hearing aid dispenser in 2021. She performs audiometric testing, hearing aid fittings, hearing aid adjustments and counseling. Building relationships is very important to her.

Tina is married and has two daughters. In her free time she enjoys cooking and shopping. When she’s not doing one of those things, you can find her at sporting events. Her favorite is definitely Denver Broncos games!

Brandy Dillon Headshot

Brandy Dillon, H.I.S.

Hearing Instrument Specialist

Brandy has been in Audiology since 2007 in the Billings area. She has earned an associates degree from MSU-B in medical administration. In 2009, Brandy acquired her Hearing Instrument Dispensing License from the State of Montana. She thoroughly enjoys her profession and loves the relationships she builds by helping people get back to hearing all that life has to offer!

Paxton

Paxton Heinzeroth

Patient Care Coordinator

Paxton was born and raised in Montana. In her free time, she enjoys hiking, fishing, hunting, and horseback riding. She is passionate about helping people learn new things and always willing to lend a helping hand.

Take control of your hearing health today

Schedule a consultation with Big Sky Audiology and experience personalized care from our expert audiologists. Whether you need a hearing test, hearing aids, or ear care, we’re here to help you hear your best.

What Our Patients Are Saying

We deeply value the unwavering trust that our clients place in us and greatly appreciate their honest feedback. At Big Sky Audiology, we are committed to providing top-tier patient care, hearing aid, and audiology services. We welcome the opportunity to earn your trust through our expertise and dedication.

4.9
Tuned me up and ticked me up. great experience.
The staff at Big Sky Audiology, are friendly, knowledgeable, very professional, efficient, and really pay attention to their patients in a very special way.
Very nice people. I am glad I choose these people to get my hearing aids. I would highly recommend them.
Staff is very nice and helpful. They took great care of my mom!
We have always great, friendly service. Everyone there is very knowledgeable.
Knowledgeable and very accommodating staff there. I am well pleased with my hearing aids, as i hear a lot better now than before i received them.
We are always greeted and get taken care of.
I would recommend Big Sky Audiology to all my family and friends. They are prompt, professional, kind and thorough. They actually care about their customers and it shows.
Great experience. I've had hearing loss and exams for many years. Learned more from this exam than any other. Quite a knowledgeable group. Thank you!
Took my 6 year old daughter there for a hearing test, they were very nice and thorough. Made my daughter very comfortable. Highly recommend!
From 1st step in the door, staff were amazing. Brandy completed most thorough testing & explained results & then recommended best product for hearing ranges. Coordinated with our insurance on the spot for max coverage. Absolutely best service we've received - put the other places to shame.
Friendly professional service.
From the moment I opened the door and walked in to the final review of my testing, the atmosphere and customer service and interactions were inviting, engaging, and client focused.I felt calm and relaxed in what could be an intimidating and unknown situation for many people.Professional. Supportive- not on the clock or rushed- I would recommend Big Sky Audiology to anyone with hearing/ear needs. Very timely with results being sent to provider in less than 24hours. Well done!!
Fantastic staff and professionals - the communication is awesome and they have a real passion for hearing health
Awesome Audiology office with great employees, and the office is spotless. The employees are very efficient at what they do and they make you feel important and care about your needs. Just think if I had been able to hear I would never have known about them!
The Dr was very polite and gave me lots of information on my issues. Helped me pick out the hearing aids that would help me the best for my problem. I definitely recommend them.
The Big Sky team is amazing. Excellent and professional care is always present.Can’t hear well?GO! TO! BIGSKY!
Brandy has been awesome to work with. She has been very helpful with solving my needs.
Very clean location with nice and polite staff. Was easy to get in and tested. They were clear on what was going on with my hearing with options.
Unbelievable new location and it is absolutely amazing. So proud. The same amazing doctor, Dr Hayden. Same with the fantastic front office gals Tina and Paxton, you must stop in and hi!
Staff were welcoming and efficient. Brandy was very knowledgeable and understanding of my concerns. Very happy I choose Big Sky Adiology.
Very knowledgeable and helpful. Definitely not a pushy sales gimmick, they actually want to help!
Absolutely amazing place to go for hearing issues! Friendly front desk staff, amazing techs! Could not be happier! The doctor is amazing!
Dr Hayden and staff are professional, welcoming and patient. I am grateful for this experience.
Everyone who works here is absolutely amazing, they are professional and personable. Dr. Hayden answers questions thoroughly and doesn’t rush. Dr. Hayden and the staff have helped me make informed decisions on how to handle my hearing loss. I will go no where else when it comes to the care I need for my hearing needs.
I just love coming to see Dr. Haden and her staff. There so friendly and helpful. Treat you more like family then a patient.
Very good experience. Welcoming place.
From checking in to checking out my experience was beyond wonderful. So friendly and caring. They actually cared about me and my needs. I don’t remember everyone’s names but I’d give them a 10-10
My experience here at Big Sky Audioligy is very positive! A great bunch of friendly, caring, dedicated gals and I am very grateful for themand the way they treat you. I highly recommend them to anyone with hearing losses. Go see them, they will treat you with.compassion and a very caring way
The staff is friendly and fun, Dr Haden is the best always goes the extra mile to explains things.I would highly recommend them.
Absolutely amazing staff to work with.
The staff at Big Sky Audiology Clinic are amazingly friendly and professional every time I am in their office. Brandy helped me out with some issues with my hearing aids to a point where, most of the time, I don’t even realize I am wearing them.I would highly recommend this firm for your hearing needs.
Very professional and friendly
They are very helpful and personal. I would recommend them to anyone who has hearing concerns
My audiology exam by Brandi was very pleasant , professional and informative. She explained my diagnosis and treatment options thoroughly and patiently. Thank you.
Great experience, knowledgeable, friendly.
Dr. Hayden and staff are awesome to work with. They have been taking care of all of my hearing loss needs for over 6 years.I have used other hearing aid facilities in Billings but have not measured up Big Sky Audiology. They are prompt, courteous and professional.
We are from Illinois and had an issue with my grandpa's hearing aids. The staff here is amazing and helped us with everything!!! Thank you all so much!
Very knowledgeable and professional.
Everything about my experience was positive!
js_loader

Choose Big Sky Audiology

Audiology Services

Big Sky Audiology offers personalized solutions for your hearing and balance care.

Clinic Hours:

Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Jerry Hanson
Jerry Hanson
1739227263
Tuned me up and ticked me up. great experience.
Mitch Gallagher
Mitch Gallagher
1739130520
The staff at Big Sky Audiology, are friendly, knowledgeable, very professional, efficient, and really pay attention to their patients in a very special way.
Joseph J. Haubrich
Joseph J. Haubrich
1737138293
Very nice people. I am glad I choose these people to get my hearing aids. I would highly recommend them.
Kim Wright
Kim Wright
1737062339
Staff is very nice and helpful. They took great care of my mom!
Kerri Tallerico
Kerri Tallerico
1736964489
We have always great, friendly service. Everyone there is very knowledgeable.
Bruce Green
Bruce Green
1736281302
Knowledgeable and very accommodating staff there. I am well pleased with my hearing aids, as i hear a lot better now than before i received them.
Belinda Cavanaugh
Belinda Cavanaugh
1735841697
We are always greeted and get taken care of.
Jennifer Steglich
Jennifer Steglich
1735483871
I would recommend Big Sky Audiology to all my family and friends. They are prompt, professional, kind and thorough. They actually care about their customers and it shows.
Mike & Diana Foster
Mike & Diana Foster
1735323887
Great experience. I've had hearing loss and exams for many years. Learned more from this exam than any other. Quite a knowledgeable group. Thank you!
Lacey Cadwalader
Lacey Cadwalader
1735149980
Took my 6 year old daughter there for a hearing test, they were very nice and thorough. Made my daughter very comfortable. Highly recommend!
Johnnie
Johnnie
1734709912
From 1st step in the door, staff were amazing. Brandy completed most thorough testing & explained results & then recommended best product for hearing ranges. Coordinated with our insurance on the spot for max coverage. Absolutely best service we've received - put the other places to shame.
Julie Guffey
Julie Guffey
1733869685
Friendly professional service.
Jennifer Hull
Jennifer Hull
1733777347
From the moment I opened the door and walked in to the final review of my testing, the atmosphere and customer service and interactions were inviting, engaging, and client focused.I felt calm and relaxed in what could be an intimidating and unknown situation for many people.Professional. Supportive- not on the clock or rushed- I would recommend Big Sky Audiology to anyone with hearing/ear needs. Very timely with results being sent to provider in less than 24hours. Well done!!
Cory Bruce
Cory Bruce
1733503501
Fantastic staff and professionals - the communication is awesome and they have a real passion for hearing health
Chuck Dickerson
Chuck Dickerson
1732052726
Awesome Audiology office with great employees, and the office is spotless. The employees are very efficient at what they do and they make you feel important and care about your needs. Just think if I had been able to hear I would never have known about them!
jennifer guptill
jennifer guptill
1731802882
The Dr was very polite and gave me lots of information on my issues. Helped me pick out the hearing aids that would help me the best for my problem. I definitely recommend them.
Cynthia Johnson
Cynthia Johnson
1731624946
The Big Sky team is amazing. Excellent and professional care is always present.Can’t hear well?GO! TO! BIGSKY!
Sean Waters
Sean Waters
1731517244
Brandy has been awesome to work with. She has been very helpful with solving my needs.
Todd B
Todd B
1731003838
Very clean location with nice and polite staff. Was easy to get in and tested. They were clear on what was going on with my hearing with options.
Gary Swisse
Gary Swisse
1729872980
Unbelievable new location and it is absolutely amazing. So proud. The same amazing doctor, Dr Hayden. Same with the fantastic front office gals Tina and Paxton, you must stop in and hi!
Kathleen DeFrate
Kathleen DeFrate
1729786710
Staff were welcoming and efficient. Brandy was very knowledgeable and understanding of my concerns. Very happy I choose Big Sky Adiology.
Jason Krum
Jason Krum
1729099729
Very knowledgeable and helpful. Definitely not a pushy sales gimmick, they actually want to help!
Jacque Garcia
Jacque Garcia
1727974020
Absolutely amazing place to go for hearing issues! Friendly front desk staff, amazing techs! Could not be happier! The doctor is amazing!
Nancy Cook
Nancy Cook
1727825490
Dr Hayden and staff are professional, welcoming and patient. I am grateful for this experience.
Amber Hermance
Amber Hermance
1727365272
Everyone who works here is absolutely amazing, they are professional and personable. Dr. Hayden answers questions thoroughly and doesn’t rush. Dr. Hayden and the staff have helped me make informed decisions on how to handle my hearing loss. I will go no where else when it comes to the care I need for my hearing needs.
Cherryl Kramer
Cherryl Kramer
1727284362
I just love coming to see Dr. Haden and her staff. There so friendly and helpful. Treat you more like family then a patient.
Betti Hinrichs
Betti Hinrichs
1727191959
Very good experience. Welcoming place.
Roxie Zeiler
Roxie Zeiler
1726588571
From checking in to checking out my experience was beyond wonderful. So friendly and caring. They actually cared about me and my needs. I don’t remember everyone’s names but I’d give them a 10-10
Sandy Olson
Sandy Olson
1726073775
My experience here at Big Sky Audioligy is very positive! A great bunch of friendly, caring, dedicated gals and I am very grateful for themand the way they treat you. I highly recommend them to anyone with hearing losses. Go see them, they will treat you with.compassion and a very caring way
Fred Holland
Fred Holland
1725919779
The staff is friendly and fun, Dr Haden is the best always goes the extra mile to explains things.I would highly recommend them.
Marylin Lingle
Marylin Lingle
1725505509
Bill Skidmore
Bill Skidmore
1725483147
Absolutely amazing staff to work with.
Florian Sherman
Florian Sherman
1724961610
Duane Tuhy
Duane Tuhy
1724198131
The staff at Big Sky Audiology Clinic are amazingly friendly and professional every time I am in their office. Brandy helped me out with some issues with my hearing aids to a point where, most of the time, I don’t even realize I am wearing them.I would highly recommend this firm for your hearing needs.
E Carter
E Carter
1723741588
Very professional and friendly
Doug Goodheart
Doug Goodheart
1723738691
They are very helpful and personal. I would recommend them to anyone who has hearing concerns
Jim Swain
Jim Swain
1722959324
My audiology exam by Brandi was very pleasant , professional and informative. She explained my diagnosis and treatment options thoroughly and patiently. Thank you.
Kym Jensen
Kym Jensen
1722542502
Fred Love
Fred Love
1722539102
Great experience, knowledgeable, friendly.
David B. Richardson
David B. Richardson
1722336158
Dr. Hayden and staff are awesome to work with. They have been taking care of all of my hearing loss needs for over 6 years.I have used other hearing aid facilities in Billings but have not measured up Big Sky Audiology. They are prompt, courteous and professional.
Kheely Knisley
Kheely Knisley
1721254704
We are from Illinois and had an issue with my grandpa's hearing aids. The staff here is amazing and helped us with everything!!! Thank you all so much!
Jerry Narancich
Jerry Narancich
1720806242
Gina Morasse
Gina Morasse
1720781455
Very knowledgeable and professional.
Loretta Howard
Loretta Howard
1718951179
Everything about my experience was positive!
×
js_loader
Skip to content