Privacy Policy

PRIVACY NOTICE

Last updated January 05, 2023
 
This privacy notice for Big Sky Audiology LLC (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
  • Visit our website at bigskyaudiology.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@bigskyaudiology.com.
 

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
 
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Big Sky Audiology LLC and the Services, the choices you make, and the products and features you use. Click here to learn more.
 
Do we process any sensitive personal information? We do not process sensitive personal information.
 
Do we receive any information from third parties? We do not receive any information from third parties.
 
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
 
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more.
 
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
 
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
 
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
 
Want to learn more about what Big Sky Audiology LLC does with any information we collect? Click here to review the notice in full.
 

TABLE OF CONTENTS

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us
 
In Short: We collect personal information that you provide to us.
 
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
 
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
Sensitive Information. We do not process sensitive information.
 
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
 

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
 
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
 
In Short: We may share information in specific situations described in this section and/or with the following third parties.
 
We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.
 
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
 

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at 406-656-2003.
 

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
 
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
 
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
 
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
 

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
 

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
 
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
 
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
 

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
 
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@bigskyaudiology.com or by post to:
 
Big Sky Audiology LLC
United States
 

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.
As a patient of Big Sky Audiology for over two years, I can't speak highly enough of their exceptional service. Dr. Tracy Hayden's expert hearing evaluations are thorough and informative, ensuring that I am getting the best care possible. The staff are always warm and welcoming, creating a comfortable and inviting atmosphere. Additionally, they use the most up-to-date technology, which gives me confidence in their care. I highly recommend Big Sky Audiology for anyone seeking top-notch, compassionate hearing care.
Response from the owner:Thank you for your kind words, Brian! We are thrilled to hear that you had a positive experience at Big Sky Audiology. We strive to provide exceptional professionalism and care to all of our patients. Tina and Dr. Tracy Hayden are dedicated to ensuring that each patient feels valued and receives personalized care. We appreciate your recommendation and look forward to serving you and others in the future.
Brandy was very efficient and knowledgeable. The adjustments and everything she did to my hearing aides made a 100% improvement on my hearing now. This has changed my life considerably for the better. I'm very grateful I found Brandy as my audiologist after having disappointing outcomes with three other audiologists. Her knowledge and understanding of my condition was phenomenal. Thank you very much Brandy. Sincerely, Jim Wise
The folks at Big Sky Audiology are the best. Always helpful and knowledgeable. They follow through with everything they say they're going to do. Top notch!!!
Response from the owner:Thank you for your fantastic review, Matthew! We're thrilled to hear that our team at Big Sky Audiology has provided you with excellent service and support. Your kind words motivate us to keep delivering the best for our patients. We look forward to continuing to serve you!
This is Brian Roat--(Mr. Sharon)--I am the client of Big Sky Audiology. A necessary visit to another provider resulted in my hearing aids being seriously out of adjustment. Tracy put everything back correctly--thank you! I've known Tracy since she was with Rehder--she impressed me then and continues to do so--I don't believe there is anyone better with hearing issues. The staff is friendly and very helpful as well.
Response from the owner:Thank you, Brian & Sharon, for your positive review! We are glad to hear that Tracy was able to fix the issues with your hearing aids and that you have had a great experience with her. It's also wonderful to know that the staff at Big Sky Audiology is friendly and helpful. We appreciate your continued trust in Tracy and our team for your hearing needs.
Feeling unsteady, dizzy and lightheaded was not fun. Kelsi Prosser Au.D. has really helped lessen these symptoms for me with vestibular treatments. She and the Staff are helpful and friendly.
Thank you
Response from the owner:Thank you for your kind words, Deb! We're thrilled to hear that Dr. Prosser and our team have made a positive impact on your wellness. Your satisfaction is our priority, and we look forward to continuing to support you on your journey to feeling better.
Thank you Tina fo making it r work.
Response from the owner:Thank you for your wonderful 5-star rating! We're thrilled to know you had a great experience. Your support means a lot to us, and we look forward to serving you again soon.
Dr. Hayden and staff are awesome to work with. They have been taking care of all of my hearing loss needs for over 6 years.
I have used other hearing aid facilities in Billings but have not measured up Big Sky Audiology. They are prompt, courteous and professional.
Response from the owner:Thank you for your kind words, David! We appreciate your business and look forward to taking care of you for years to come!
Pleasant visit and good advice on choice of hearing aids.
Response from the owner:Thank you for your kind words, Janice! We're thrilled to hear you had a pleasant visit and found our advice helpful. Your satisfaction is our priority, and we look forward to serving you again!
Great staff and expertise. Had a minor problem with my hearing aid and was fixed in no time. Highly recommend this business for hearing aids
Response from the owner:Thank you for your wonderful feedback, Cindy! We're delighted to hear that our staff was able to assist you promptly with your hearing aid issue. Your recommendation means a lot to us. We look forward to serving you again in the future.
Response from the owner:Thank you for your 5-star rating! We appreciate your support! We look forward to seeing you again!
My visit was due to Vertigo.I was able to get an appointment within two days after the doctor's referral. The appointment was timely, cordial, thorough and took care of the Vertigo. I would recommend Big Sky Audiology and will go back as needed.
Response from the owner:Thank you for your positive feedback, Betty! We're glad to hear that you were able to get an appointment quickly and that our team provided you with the care you needed for your Vertigo. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Response from the owner:Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us. We look forward to seeing you again soon!
Everyone treats you so nice, am greeted by name when I arrive
Response from the owner:Thank you for your kind words, Karen! We're thrilled to hear that you feel welcomed and appreciated. We look forward to your next visit!
It was excellent. Treated kindly. Everything explained clearly. Professional
Response from the owner:Thank you for your wonderful review, Ken! We're thrilled to hear that you had an excellent experience with us. Your kind words about our team and service are greatly appreciated!
Response from the owner:Thank you for your excellent rating, Dena! Your satisfaction means a lot to us!
Dr Prosser was great. Enjoyed her expertise as well as some visiting.. I’m much better but still a little dizzy so may be back. Referring my best friend who has tinnitus, Sally Martin. Thanks
Response from the owner:Thank you for your kind words, Dorothy! We're delighted to hear that you enjoyed your experience with Dr. Prosser. We appreciate your referral to Sally and look forward to assisting both of you further. Wishing you a smooth recovery!
Response from the owner:Thank you for the 5-star rating, Kenneth! We're glad to know you had a great experience with us. Your support means a lot to our team.
Top notch. Very professional and caring. They truly want to help you get the best quality and hearing device that fits your lifestyle and hearing demands.
Response from the owner:Thank you for your fantastic feedback, Dana! We're so glad to know that you found our team professional and attentive to your needs. Delivering the best quality service and products is our mission, and your satisfaction means the world to us. We look forward to assisting you again in the future!
Good people. Great place:)
Response from the owner:Thank you for your kind words, Alex! We're glad to hear you had a great experience with us. Your support means a lot!
First I want to say your new facility is amazing. I have had my hearing aids for about four and a half years. I'm not always the best at keeping them super clean. I work alone most of the time outside. I use ear plugs to save what I have of my hearing so I don't wear then during the day. Brandi did my evaluation of my hearing. I have also not been good about annual check ups. She did the hearing test and went through and showed me my changes from my last appointment in 2023. Thank goodness things were very similar. She explained to clean the tiny port holes at the top of my hearing aids. Wow, what a difference after she cleaned them. From the little gal at the front desk to anyone that assists me in my appointment everyone is knowledgeable, friendly, helpful and making sure we are satisfied with our hearing aids.
Thank you from my wife, ha ha ha she only has to repeat herself now because I'm used to saying "what"
Response from the owner:Thank you for your wonderful review, Dan! We're thrilled to hear that you had a positive experience at our new facility and that Brandy was able to assist you effectively. It's great to know that your hearing aids are working well for you now. We appreciate your kind words about our team, and we look forward to continuing to support you and your hearing needs!
Big Sky Audiology has treated both my elderly parents. The staff is very knowledgeable and personable. I would highly recommend Big Sky Audiology!
Response from the owner:Thank you for your kind words, Daq! We're delighted to hear that your parents received great care from our knowledgeable staff. Your recommendation means a lot to us! We look forward to helping them in the future!
By far the best Audiologists and Staff in Billings. I had damage to my hearing and the care that was taken, as well as the explanation of the situation was not only caring and professional but positive & encouraging. They are absolutely AMAZING!! (And the hearing aids were well worth it).
Response from the owner:Thank you so much for your kind words, Steve! We are thrilled to hear that you had such a positive experience with our team. Your satisfaction is our top priority, and we’re glad we could assist you in your hearing journey. It's great to know that the hearing aids have met your expectations!
Brandi always is very patient takes her time to make sure I'm getting all I can out of my hearing aids
Response from the owner:Thank you for your wonderful feedback, Larry! We're glad to hear that Brandy's patience and dedication have made such a positive impact on your experience. Your satisfaction is our top priority, and we appreciate your kind words!
Great, friendly service. I love my hearing aids.
Response from the owner:Thank you for your kind words, Paul! We're thrilled to hear that you're enjoying your hearing aids and that you had a great experience with our team. Your satisfaction is our priority!
Response from the owner:Thank you for the 5-star rating, Tom! We appreciate your support and are glad to know you had a positive experience with us.
Office full of wonderful and helpful people. They make your visit smooth and pleasant. Very knowledgeable and willing to help with any questions you may have.
Response from the owner:Thank you for your kind words, John! We're thrilled to hear that you had a pleasant experience with our team. Your satisfaction is our priority, and we appreciate your feedback!
Great customer service.
Response from the owner:Thank you so much for the review, Skip! We will keep providing quality service for you and all of our patients.
Excellent service and they genuinely care about they patients.
Response from the owner:Thank you for your kind words, Gabe! We're delighted to hear that you had a positive experience with our service. Your feedback motivates us to continue providing the best care for our patients. We appreciate you!
A pleasant appointment with Brande, who was very knowledgeable and professional with her advice and assistance to decide upon new hearing aids.
Response from the owner:Thank you for your wonderful review, Raymond! We're delighted to hear that Brandy provided you with knowledgeable and professional advice. We look forward to serving you again in the future!
Very very pleasant and thorough. Loved it
Response from the owner:Thank you for your wonderful feedback, Debbie! We're thrilled to hear that you had a pleasant experience and found our services thorough. Your satisfaction is our priority, and we look forward to serving you again!
Great experience and informative visit!
Response from the owner:Thank you for your wonderful review, Angela! We're delighted to hear you had a great and informative experience with us. Your satisfaction is our priority, and we look forward to seeing you again!
Everyone at Big Sky Audiology Clinic was wonderful! They were efficient, very friendly, accommodating and kind when working with my 90-year-old mother. Thank you for your great service!
Response from the owner:Thank you for your fantastic review, Catherine! We’re thrilled to know that you had a positive experience and that our team was able to assist your mother with care and kindness. Your appreciation means a lot to us, and we look forward to continuing to provide great service to you and your family in the future.
Response from the owner:Thank you Karen! We appreciate you!
I had a great experience - as always.
Great friendly staff.
Response from the owner:Thank you for the review Barry! We look forward to seeing you and helping you!
The women at Big Sky Audiology Clinic are fabulous. They are so helpful and professional. They explain everything to you. They care about you and how you are doing with your new hearing aids. Thank you!
Response from the owner:Thank you for your kind words, Janet! We are very lucky to have fabulous patients to help every day!
Response from the owner:Thank you, Jim!
These guys are all great to work with. Love the new location.
Response from the owner:Thank you, Ladd! We are you happy you like our new home!
The Big Sky team is amazing. Excellent and professional care is always present.
Can’t hear well?
GO! TO! BIGSKY!
Response from the owner:Thank you so much Cynthia! We are thrilled to hear that you had a positive experience at our office, and that we were able to provide you with excellent care. Your kind words mean so much to us, and we look forward to having the opportunity to see you again in the future.
Very friendly, prof
Response from the owner:Thank you so much for taking the time to give us a review. We appreciate you and look forward to seeing you again!
Friendly professional service.
Response from the owner:Thank you so much, Julie!
When you walk in you are taken care of by the reception. Dr. Hayden is the best in explaining what is going on and advising you on how to proceed. Simply the best.
John Jensen
Response from the owner:John thank you for your kind words, we appreciate you and look forward to helping you in the future!
Everyone in the office is very kind and helpful. Kelsi is very informative and made sure I understood everything.
Response from the owner:Thanks so much for the five star review, Cindy!
Outstanding attention to detail and highly skilled professionals. They’re always willing to help when needed!
Response from the owner:Thank you for recognizing our team's skills and dedication. We appreciate your positive feedback.
Friendly, knowledgeable people. All my questions were answered, I would definitely recommend.
Response from the owner:Thank you so much for your kind words!
Beautiful facility and wonderful staff. The customer service is outstanding as is their technology program
Response from the owner:Thank you for your kind words, Therese! We're thrilled to hear that you enjoyed our facility and found our staff helpful. Your praise for our customer service and technology program means a lot to us. We look forward to seeing you again!
Dr. Hayden and her staff at Big Sky are truly just utterly wonderful!!! They have always been genuinely caring and interested in taking care of one's needs. They go above and beyond to get everything right before you walk out the door. I've recommended Dr. Hayden to other friends, and they've had the very same outcome. I am truly impressed with their entire atmosphere, attitude and utmost professional!
Response from the owner:Thank you Terry!
Very helpful and professional.
Response from the owner:Thank you for your kind words, Steve! We're glad to hear that you found our team helpful and professional. Your support means a lot to us!
Great staff! Very knowledgeable and helpful. Definitely recommend!
Response from the owner:Thank you for your kind words, Joan! We're thrilled to hear that you found our staff knowledgeable and helpful. Your recommendation means a lot to us!
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